We want to add in here a reminder explainer that the W Club is a separate entity from Integrity Toys and is run as such. As we mentioned earlier, our team acts as the collectors' voice at the table, bringing the Company information and feedback as a representative of the collector base. We also manage specifically the running of the Club and our leadership does provide some consultative services to Integrity, as well.

As part of our agreement with Integrity- and with you- is to provide you with first to know information as well as updates, we do get our information directly from Integrity. Being that many on our Club team, including our founder, are very "attention to detail oriented" (a nice way of saying "Type A"), we always ask to confirm information at least three times-- usually more. As there are a number of humans involved in each step of the process (design, production, marketing, shipping, etc.) and humans are prone to make a mistake from time to time, that information sometimes is or becomes incorrect without any of us knowing. This frustrates us, as we strive to always be helpful and accurate and because we know it is frustrating to you as a customer.

If there is a change in a product, it's typically not because Integrity decided on a whim to change something and not tell anyone. It's usually a communication error in the factory, whose employees speak a different language. It's not an excuse or excusable per se, but that's the reality. It's one that the Integrity team is aware of and is focused on fixing. While they will strive for 100% accuracy, I would expect that, with humans involved, that will not be the case.

If an informational error, such as us being told that Sister Moguls' Agnes was Cream instead of Japan skin tone (which you as collectors found out in receiving your items before anyone at the W Club staff did) creates a problematic issue for you, your first step is to contact Patient Care (patientcare@integritytoys.com). This is run directly by Integrity Toys to solve any product-related issues. Please note that while we all live online what seems like 24 hours a day, the Patient Care team, led by the lovely Veronique Lambert, can take several days to respond depending on email traffic, so please give them a few business days for a response. The team always does everything to answer as fast as they can.

If the issue is just annoying but you are still happy with your product and don't need any action taken, rest assured we all know of the annoyance and are in constant communication with Integrity to try to minimize those types of issues from happening again in the future.

If you are having problems getting a satisfactory response from Integrity after a few days or just want to tell us what's on your mind, you can reach out to the W Club Liaisons at wclub@integritytoys.com. We are just that- liaisons- to follow up and to pass on information on your behalf to the company, but we are always happy to try to make you happy.

You can also contact us if you think there may be something that shifted to get an updated piece of information.

We, as the W Club team, are busy working on our registration to come soon and other fun offerings for W Club members, as well as continuing to pass on real-time feedback to Integrity, so we hope that you find our offering valuable and we look forward to continuing in your service.